Refund policy

Last updated: October 19, 2026

This policy explains ordinary returns and exchanges, and how to report incorrect items, defects, shortages or concerns about an agreed material or finish specification. Please contact info@miduoduojewelry.com or use our Returns & Item Issues form.

1. Ordinary returns and exchanges

For a change of mind or an item ordered in error, request a return or exchange within 30 calendar days of the order placement date. This period is measured from ordering, not delivery. Items must be unused and returned in their original condition with their protective packaging. For an otherwise eligible ordinary return without the original protective packaging, a 20% restocking fee on the returned item's purchase price applies.

These ordinary-return conditions do not automatically determine a claim about an incorrect item, a defect or a material-description issue. Those concerns are reviewed under Sections 3 and 4.

2. Custom and OEM orders

Custom, personalized, engraved, resized and private-label products are made to the agreed order specification and are not eligible for change-of-mind returns or refunds. This does not prevent you from reporting incorrect goods, defects, shortages, or goods that do not match the agreed specification. Such concerns are reviewed separately, including for custom orders.

3. Incorrect items, visible damage and shortages

Please check the parcel and items promptly after delivery and report visible damage, an incorrect item or a shortage as soon as possible, preferably within 24 hours of delivery. Prompt notice helps us investigate with the packing team or carrier. This is a request for early notice, not an automatic rejection of every concern reported later.

Include your order number, affected SKU(s), quantities and a description of the issue. Photos of the actual items, packaging and shipping label are helpful for visible issues. If a photo is unavailable or cannot show the concern, explain the issue so we can discuss appropriate evidence. For a missing parcel, see our Shipping Policy.

4. Report an Item or Material-Description Issue

If you believe an item does not match the material, steel grade, coating or finish specification agreed for your order, contact us as soon as you discover the concern. Include:

  • Your order number, email address, SKU(s) and affected quantities.
  • The delivery date, when the concern was discovered, and a description of the issue.
  • The product description, quotation, specification or correspondence relied on when ordering, if available.
  • Any batch or packaging references and any existing test documentation.

Photos alone cannot establish a stainless steel grade. You may submit a material-description concern without a photograph proving the grade and without first obtaining a laboratory report. If you already have a report, please include its sample identification, tested components, test method and results.

We will review the concern against the specification agreed for the order and relevant batch or component records. A later update to a product page or material guide does not, by itself, establish that the supplied goods met the specification agreed at purchase.

Material-description concerns and defects that were not reasonably apparent on receipt are reviewed separately from change-of-mind returns. They will not be rejected solely because they were not identified or photographed on the delivery day, were reported outside the ordinary 30-day return window, or involve a custom order. Please notify us promptly after discovery.

If further inspection or testing is needed, we will discuss the sample, scope, method, timing and cost arrangements with you before proceeding. Keep the affected goods and packaging where available. Do not send items back until we have confirmed return instructions.

5. Return instructions and costs

Submit your request through our Returns & Item Issues form using your order number and email, or email us directly. Photos, quotations and existing reports can be emailed separately with the same order number and SKU. Submitting a request does not automatically approve a return or issue a prepaid shipping label.

After review, we will confirm whether a return is needed, the actual return address, the shipping method, and the appropriate remedy. Depending on the issue and applicable rights, this may include replacement, rework, exchange, refund or another agreed solution. Please obtain instructions before purchasing return shipping.

Buyer-reason returns: The buyer pays return shipping and applicable return-related customs duties and taxes for an ordinary change-of-mind or ordering-error return. Any applicable restocking fee will be explained before return authorization.

Confirmed seller responsibility: If we confirm that we supplied an incorrect or defective item, a shortage, or goods that do not meet the agreed specification, we will arrange any required return or cover reasonable return-shipping costs agreed in advance. No restocking fee applies to that remedy. Return-related customs charges will be addressed in the return instructions. These rules apply to international orders as well; being outside the United States does not automatically make the buyer responsible for all return costs.

6. Refunds, exchanges and store credit

  • Approved refunds are returned to the original payment method within 5–7 business days after returned goods are received and inspected. If we confirm that no return is required, the period starts when the refund is approved. Your payment provider may take additional time to post the credit.
  • If you choose store credit for an ordinary return, a subsequent purchase must meet the existing $100 order minimum. Exchanges do not require that minimum.
  • Store credit is not automatically imposed as the remedy for confirmed seller responsibility. The $100 purchase minimum does not require you to place another order to receive an approved refund or replacement.

7. Order terms and applicable rights

We review an issue using the terms and specification agreed for the affected order. This update does not retrospectively remove rights or change the material specification promised for an earlier order. Nothing in this policy excludes rights that cannot lawfully be excluded.

Report an item or material-description issue · Contact our team