Return/Exchange Center
We want you to be completely satisfied with your jewelry.
Please review our B2B policy below regarding return / replacement / refund requests.
🚫 Custom / OEM Orders - Final Sale
Custom / OEM products cannot be resold. Items made to your specifications (including personalized, engraved, resized, or private-label 316L stainless steel products) are non-returnable.
⚠️ Quality Issue - 24h Notice
For any quality issue found in your bulk order, you must contact us on the day of receipt.
*Claims made after the delivery day will not be accepted due to B2B protocols.*
General Policy for Wholesale Jewelry
Here at Miduoduo Jewelry, we want you to be completely satisfied with your jewelry. If your order isn't quite right for any reason, we're here to help you.
Follow the link above within 30 days of placing your order to begin the exchange/return process.
If your exchange/return is not initiated within 30 days of placing your order then Miduoduo Jewelry will be unable to accept your exchange/return.
📝 Fine Print & International Shipping
If you return your product for store credit, your subsequent order must meet the $100 order minimum. Alternatively, you may exchange your purchased product which does not require a $100 order minimum.
Your items must be returned in their original protective packaging. If your products are not returned in their original packaging you will be subject to a 20% restocking fee.
How to Request a Return
- Select “Click Here to Start your Return/Exchange”
- Enter your Order Number and Zip Code.
- Select the product/products you wish to return/exchange.
- Select the reason (Damaged, Wrong Product, etc).
- Upload an image of the product (Required).
- Print the provided shipping label.
📸 Photo Submission Requirement
Important: To process any return / replacement / refund, we require clear photos.
- ✅ Photo of the physical item showing the quality issue.
- ❌ No stock images or blank uploads.
Need Help with your Bulk Order?
Our team specializes in resolving B2B inquiries efficiently.
